Question 1

Sales Development Representatives (SDR)

Accepted Answer

Role Title: Sales Development Representative (SDR)Location: Remote, United States Primary Goal: Book qualified product demos for NYLUS leadership to close.Target Market: Hydrovac, utility support services, environmental, construction, locating, and field service companies.Who We Are Looking For:We are hiring a Sales Development Representative (SDR) and are particularly interested in candidates with previous dispatch experience in field service or operations. This role is ideal for someone who understands the pace, pressures, and day-to-day realities of dispatch and can bring that firsthand knowledge into conversations with prospective customers.This person is not responsible for closing deals at first. The job is to prospect, cold call, email, qualify companies, and book serious demos. Former dispatcher are welcome to apply. This role is focused on proactive outbound business development. Success in this position comes from identifying opportunities, engaging decision-makers, and consistently generating qualified sales meetings through phone, email, and LinkedIn outreach.About NYLUSNYLUS is a field operations platform built specifically for hydrovac, utility, environmental, construction, locating, and field service contractors.Our software helps companies eliminate paperwork, streamline dispatching, improve field communication, automate workflows, and reduce administrative workload.We are growing throughout North America and are looking for a driven Sales Development Representative to help expand our presence in the United States.What You Will DoProspect utility contractors, hydrovac companies, environmental service companies, utility locating companies, construction companies, and field service businessesMake outbound cold calls dailySend targeted email outreach campaignsConnect with prospects through LinkedIn and other channelsIdentify decision-makers including owners, operations managers, project managers, dispatchers, and office administratorsQualify opportunities and schedule product demonstrationsMaintain CRM activity and prospect recordsFollow up consistently with prospects until a meeting is secured
Performance ExpectationsSuccessful candidates will be expected to:Make 40+ outbound calls per daySend 50+ outbound emails per dayMaintain consistent prospecting activityBook qualified product demonstrationsContribute to pipeline growth and revenue generation
Location & Eligibility RequirementsThis is a U.S.-based remote position and is only open to candidates who are currently located within the United States.Applicants must:Currently reside and be physically located within the United StatesRemain physically located within the United States while employed in this positionBe legally authorized to work in the United States without employer sponsorshipHave a valid U.S. mailing addressBe available to work during the required U.S. business hoursProvide documentation confirming identity and authorization to work in the United States, as required by law, upon hireCandidates who are not currently located within the United States will not be considered for this position.Application RequirementsTo be considered for this position, applicants must submit:Current resume and cover letterLinkedIn profile URLA link to a 60-second video introduction explaining:Your sales or business development experienceWhy you believe you would be successful in an outbound prospecting roleWhy you are interested in joining NYLUSApplications submitted without a video introduction may not be considered.Why Join NYLUSFast-growing software companyNiche industry with significant growth potentialDirect access to company leadershipOpportunity to advance into a closing sales roleFully remote work environmentPerformance-based compensation with uncapped earning potentialIf you are competitive, motivated, and enjoy creating opportunities through prospecting and outreach, we encourage you to apply.Please submit your resume and cover letter, LinkedIn profile URL, and introduction video link to info@nylus.com

Question 2

Full Stack Developers

Accepted Answer

Role Title: Full Stack DeveloperLocation: Remote, United States Primary Goal: Design, develop, maintain, and enhance the NYLUS platform while contributing to product innovation, scalability, performance, and user experience.Technology Focus: Modern web application development including front-end, back-end, API integrations, database architecture, cloud infrastructure, and AI-driven functionality.This person will work directly with leadership, product stakeholders, and the development team to build new features, improve existing modules, and support the continued growth of the NYLUS platform.About NYLUSNYLUS is a field operations platform built specifically for hydrovac, utility, environmental, construction, locating, and field service contractors.Our software helps companies eliminate paperwork, streamline dispatching, improve field communication, automate workflows, and reduce administrative workload.We are growing throughout North America and are looking for a talented Full Stack Developer to help accelerate product development and innovation.This role is ideal for someone who enjoys solving complex technical challenges, building scalable software, and contributing directly to the success of a rapidly growing SaaS company.What You Will Do• Design, develop, and maintain front-end and back-end application features• Build responsive user interfaces and intuitive user experiences• Develop and maintain APIs, integrations, and database structures• Collaborate with leadership and stakeholders to translate business requirements into technical solutions• Improve platform performance, scalability, reliability, and security• Troubleshoot, debug, and resolve software issues• Participate in architecture discussions and technical planning• Contribute to AI-powered features and automation initiatives• Maintain code quality through testing, documentation, and best practices• Support ongoing product enhancements and future platform growthPreferred Technical ExperienceSuccessful candidates should have experience with some or all of the following:Full stack web application developmentJavaScript / TypeScriptReact or modern front-end frameworksNode.js and API developmentSQL and database designCloud platforms and infrastructure managementGit version controlRESTful APIs and third-party integrationsSaaS application developmentAI and automation technologies (considered an asset)Performance ExpectationsSuccessful candidates will be expected to:Deliver high-quality, maintainable codeMeet project timelines and development milestonesParticipate actively in technical planning and problem-solvingContribute ideas that improve product functionality and user experienceMaintain strong communication with leadership and team membersSupport platform scalability and long-term growth objectivesLocation & Work Authorization RequirementsApplicants must:Currently reside and be physically located within the United StatesRemain physically located within the United States while employed in this positionBe legally authorized to work in the United States without employer sponsorshipHave a valid U.S. mailing addressBe available to work during the required U.S. business hoursProvide documentation confirming identity and authorization to work in the United States, as required by law, upon hireCandidates who are not currently located within the United States will not be considered for this position.Application RequirementsTo be considered for this position, applicants must submit:Current resumeLinkedIn profile URLPortfolio, GitHub profile, or examples of previous workYour software development experienceTechnologies and frameworks you are most comfortable working withA project you are particularly proud ofWhy you are interested in joining NYLUSApplications submitted without Portfolio, GitHub profile may not be considered.Why Join NYLUSFast-growing software companyOpportunity to work on a purpose-built SaaS platform serving essential industriesDirect access to company leadershipAbility to influence product direction and technical architectureFully remote work environmentOpportunity for long-term career growthWork on meaningful projects that directly impact customers across North AmericaIf you are passionate about building software, solving complex problems, and creating innovative solutions that improve field operations, we encourage you to apply.Please submit your resume, LinkedIn profile URL, portfolio link to info@nylus.com

Question 3

Accounts Managers

Accepted Answer

Role Title: Account Manager / Implementation SpecialistLocation: Remote, United States Primary Goal: Successfully onboard new customers to the NYLUS platform by understanding operational workflows, gathering business requirements, configuring the software, and ensuring successful adoption.Industry Focus: Hydrovac, utility, environmental, construction, locating, and field service companies.This role combines customer relationship management, business analysis, system configuration, training, and implementation support. The ideal candidate understands how to analyze business processes, translate operational requirements into software solutions, and guide customers through a successful implementation.About NYLUSNYLUS is a field operations platform built specifically for hydrovac, utility, environmental, construction, locating, and field service contractors.Our software helps companies eliminate paperwork, streamline dispatching, improve field communication, automate workflows, and reduce administrative workload.We are growing throughout North America and are looking for an experienced Account Manager / Implementation Specialist to help onboard and support new customers.This role is ideal for someone who enjoys working directly with clients, solving operational challenges, analyzing workflows, and helping businesses improve efficiency through technology.What You Will DoLead customer onboarding and implementation projectsConduct discovery meetings to understand customer workflows and business requirementsAnalyze existing operational processes and recommend software configurationsConfigure the NYLUS platform based on customer requirementsDocument business processes, workflows, and implementation plansAssist customers with data migration and system setupDeliver software training to administrators, dispatchers, managers, and field personnelProvide ongoing implementation guidance and best-practice recommendationsAct as the primary point of contact during onboardingCoordinate with development, support, and leadership teams when custom requirements ariseMonitor project timelines and implementation milestonesEnsure successful customer adoption and transition into long-term platform usageRequired ExperienceSuccessful candidates should have experience in:Software implementation or customer onboardingBusiness process analysisSystems analysis and requirements gatheringWorkflow design and process improvementSaaS software platformsCustomer relationship managementTraining and software adoptionProject coordination and implementation managementCreating process documentation and workflow diagramsPreferred Industry ExperienceExperience within one or more of the following industries is considered a strong asset:Hydrovac ServicesUtility ContractingOil and Gas sectorEnvironmental ServicesConstruction ServicesUtility LocatingField Service OperationsPerformance ExpectationsSuccessful candidates will be expected to:Successfully onboard new customers according to project timelinesAccurately document business requirements and workflowsConfigure systems with minimal reworkDeliver effective training sessionsMaintain strong customer satisfaction throughout implementationIdentify opportunities to improve onboarding processesContribute to customer retention and long-term successLocation & Eligibility RequirementsApplicants must:Currently reside and be physically located within the United StatesRemain physically located within the United States while employed in this positionBe legally authorized to work in the United States without employer sponsorshipHave a valid U.S. mailing addressBe available to work during the required U.S. business hoursProvide documentation confirming identity and authorization to work in the United States, as required by law, upon hireCandidates who are not currently located within the United States will not be considered for this position.Desired SkillsStrong systems analysis capabilitiesAbility to map business processes and workflowsExcellent problem-solving skillsStrong organizational and project management abilitiesExperience working with CRM, ERP, dispatching, or operational software systems - nice to haveAbility to communicate effectively with both technical and non-technical stakeholdersExperience creating reports, documentation, and implementation plansFriendly DemeanorApplication RequirementsTo be considered for this position, applicants must submit:Current resume and cover letterLinkedIn profile URLA 60-second video link introduction explaining:Your software implementation or account management experienceYour systems analysis and business process experienceA software project or implementation you are proud ofWhy you are interested in joining NYLUSApplications submitted without a video link introduction may not be considered.Why Join NYLUSFast-growing software companyOpportunity to work directly with customers and influence operational improvementsDirect access to company leadershipFully remote work environmentOpportunity for career growth as the company expandsWork with a specialized platform serving essential industries across North AmericaHelp shape customer success and implementation best practicesIf you enjoy working with customers, analyzing business processes, solving operational challenges, and helping companies successfully adopt technology, we encourage you to apply.Please submit your resume and cover letter, LinkedIn profile URL, and introduction video link to info@nylus.com

Question 4

Customer Success Specialist

Accepted Answer

Role Title: Customer Service & Help Desk Support SpecialistLocation: Remote, United States Primary Goal: Provide exceptional customer support to NYLUS users by troubleshooting issues, answering questions, resolving support requests, and ensuring customers receive timely and effective assistance.Industry Focus: Hydrovac, utility, environmental, construction, locating, and field service companies.This role is responsible for serving as a primary point of contact for customers requiring technical assistance, software guidance, troubleshooting, and general support. The ideal candidate is customer-focused, technically capable, highly organized, and experienced in supporting SaaS software users.About NYLUSNYLUS is a field operations platform built specifically for hydrovac, utility, environmental, construction, locating, and field service contractors.Our software helps companies eliminate paperwork, streamline dispatching, improve field communication, automate workflows, and reduce administrative workload.We are growing throughout North America and are looking for an experienced Customer Service & Help Desk Support Specialist to join our team.This role is ideal for someone who enjoys helping customers, solving problems, investigating issues, and ensuring users receive an exceptional support experience.What You Will Do• Respond to customer support requests through email, phone, chat, and ticketing systems• Troubleshoot software issues and assist users with platform functionality• Investigate reported problems and document findings• Escalate complex technical issues to the development team when required• Guide customers through software workflows and best practices• Assist customers with user management, permissions, configuration, and system setup• Maintain detailed support records and ticket documentation• Follow up with customers to ensure issues are fully resolved• Create and maintain support documentation and knowledge base articles• Assist with software testing and validation when new features are released• Provide feedback to internal teams regarding customer concerns and product improvementsRequired ExperienceSuccessful candidates must have experience in:Customer service or customer supportHelp desk or technical supportSaaS software supportTroubleshooting software applicationsTicketing and support management systemsWorking directly with customers via phone, email, and online support channelsDocumenting issues, resolutions, and support activitiesPreferred ExperienceExperience in one or more of the following areas is considered a strong asset:Field service softwareDispatching softwareConstruction softwareUtility industry softwareCRM systemsERP systemsSoftware Desk SupportPerformance ExpectationsSuccessful candidates will be expected to:Respond to customer inquiries promptly and professionallyMaintain high customer satisfaction ratingsResolve support tickets efficiently and accuratelyMeet established response and resolution time targetsMaintain thorough support documentationIdentify recurring issues and recommend improvementsContribute to overall customer retention and successLocation & Eligibility RequirementsApplicants must:Currently reside and work from within the United StatesRemain physically located within the United States while employed in this positionBe legally authorized to work in the United States without employer sponsorshipHave a valid U.S. mailing addressBe available to work during the required U.S. business hoursProvide documentation confirming identity and authorization to work in the United States, as required by law, upon hireCandidates who are not currently located within the United States will not be considered for this positionDesired SkillsFriendly Demeanor Strong troubleshooting and problem-solving abilitiesExcellent customer service skillsAbility to explain technical concepts to non-technical usersStrong organizational and time management skillsExperience working within support ticket systemsAttention to detail and accuracyAbility to prioritize and manage multiple support requests simultaneouslyProfessional and positive communication styleApplication RequirementsTo be considered for this position, applicants must submit:Current resume and cover letterLinkedIn profile URLA 60-second video link introduction explaining:Your customer service and help desk experienceThe types of software or systems you have supportedA challenging support issue you successfully resolvedWhy you are interested in joining NYLUSApplications submitted without a video introduction may not be considered.Why Join NYLUSFast-growing software companyFully remote work environmentOpportunity to work directly with customers across North AmericaDirect access to company leadershipOpportunity for career growth and advancementCollaborative and supportive team environmentHelp shape the customer experience for a rapidly growing SaaS platformIf you are passionate about customer service, enjoy solving problems, and have experience supporting software users, we encourage you to apply.Please submit your resume and cover letter, LinkedIn profile URL, and introduction video link to info@nylus.com

NYLUS

TM

Utility Services

Energy Services

Hydrovac Services

Request a Demo

Support

Contact

Build the Future of
Field Operations

Open Positions

Open Positions

Sales Development Representatives (SDR)

Full Stack Developers

Accounts Managers

Customer Success Specialist

Why Work at NYLUS

NYLUS

NYLUS

TM

Contact Sales

Mailing Address

Address

Business Hrs

Industries

Features

NYLUS

TM

Utility Services

Energy Services

Hydrovac Services

Request a Demo

Support

Contact

Build the Future of Field Operations

Open Positions

Open Positions

Sales Development Representatives (SDR)

Full Stack Developers

Accounts Managers

Customer Success Specialist

Why Work at NYLUS

NYLUS

NYLUS

TM

Contact Sales

Mailing Address

Address

Business Hrs

Industries

Features

Build the Future of
Field Operations